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Shipments and returns

Your pack shipment

Packages are generally shipped within 3-5 days after receipt of payment and are shipped via UPS or USPS with tracking and drop-off without signature. If you prefer delivery by UPS or USPS with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are over sized and your items are well-protected. If you receive your item, and it appears to have been damaged during shipment, please take a photo of the damage before you open the box, and forward a copy of the photo to It is imperative that we obtain proof of damage for submission to the carrier prior to making a claim in order for your damage claimed to be processed.

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